Booking, payment and delivery

Booking

The basic booking process is: (see also our section on planning a trip)

1. Choose an event
2. Get an idea of budget level: are you full VIP or economy?
3. Pick rough dates, your party size and bedding (e.g. 3 people: in a triple room? A double and a single?)
4. Now place a booking with us. If your requirements are fairly straightforward, by far the most effecient way to do this is online. Remember, if you book online, your credit card is not charged! This is just a reservation against our allocated product. Thus once your reservation is confirmed, you can plan the other elements of your trip. You can also make a reservation by placing a provisional booking on our web form, or via telephone/email, and we will carry on the booking manually. (n.b. for online bookings we waive our normal 18 EUR handling fee)
5. Depending on how soon the event is, we will give you up to a week to confirm your reservation (if the event is soon we will charge you immediately or within a day)
6. Now organise flights and other details of your break.
7. Come back to us with any required changes to your reservations. (we can usually add/change days up until a few weeks before the event)
8. Once all is finalised, you can pay according to the payment terms (below)

Payment

We can quote and accept payments in EUR, GBP, USD, AUD and CZK. The price we set in these currencies is final, even if you have later payments and the exchange rates change! At the time of booking you provide a credit card to guarantee the reservation. You may pay us via:

• bank card (Mastercard/Visa only)
• bank transfer (in GBP, EUR, USD, AUD, or CZK)

Only in exceptional circumstances will we take cash at the event.

Your first payment is due once you confirm your booking. For package bookings, generally you pay 50% deposit, although some events have different payment policies. In general, deadlines for confirmation are based on how soon the event is:

• less than one month: immediate (we can usually hold for a few hours if you need to confirm a flight or someone else
• 1-2 months: we will hold a booking for 2 days
• 2-4 months: we will hold a booking for 5 days
• 4+ months: we will hold a booking for 1 week or as negotiated

Your payment schedule depends on the order (again may vary by event):

• For ticket-only orders, you pay 100% in advance
• For package bookings, you pay 50% deposit with the balance due 2 months before the event

When we receive a payment, we will email you a receipt. We will send you a proforma invoice showing all payments and due dates. We do not issue VAT invoices unless requested by a European VAT registered business. Please note that we operate under the tour operators margin scheme for VAT thus VAT paid through us is generally unrecoverable.

Note on cards: We charge cards in USD, EUR, GBP & CZK in their currency. Transactions in AUD and other currencies are converted to our local currency (CZK) at the prevailing interbank rate. The actual amount charged to your bank in your currency (e.g. AUD) may vary from the price. We have no control over this. We charge NO card fees.

Delivery

Once you are fully paid we will deliver products

Tickets are delivered according to your request:

• If you are package customer we deliver to your hotel
• Many tickets are now electronic, we will email these to you about a week prior to the event
• By ordinary post (We generally do not recommend this; we will only do for low-value tickets at your risk. We register the post, but it can take weeks to trace in the event of loss, and this may be too late for you!)
• By overnight courier (technically this is not insured, but you will have a tracking number and will be able to trace, and in the rare event of loss we will replace the tickets on site)
• You may collect at our designated collection point and time (no charge)
• As a final resort, we can deliver to you at the track, but we charge a handling fee for this.

Tickets are posted about 2 weeks before the event (depending on the circuit). VIP VIllage tickets are posted about 2 weeks in advance. We do not put VIP Village tickets in ordinary post. Other credential such as paddock passes may only be collected at the event.

We will also email joining instructions to package customers (and collection instructions to collection customers) about 1 week before the event. Also all details, maps and programmes are posted to our web site (see the PRACTICAL INFO section of the event page)